Contact Us
Got a question about how we test payout speeds, spotted something that needs updating, or just want to flag your own experience with a Canadian online casino? This is the page for that. Below is how to reach us, what we can help with, and what we can't.
How to reach Online Casino
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busier periods.
When you write in, it helps to be specific. If your message concerns a particular casino brand, a bonus term, or a payout time you've experienced, mention the operator by name and the date it happened. That lets us look into it properly rather than guessing at what you mean.
What we can actually help with
- Corrections and updates — if a bonus offer, wagering requirement, or payout time listed on the site has changed, tell us and we'll check it against the operator's current terms.
- Review feedback — if you've played at one of the sites we cover and your withdrawal experience didn't match what we described, we want to know. Reader reports feed into how we re-check operators over time.
- General questions about the site — how our comparisons work, why a casino sits where it does, or how to use the information here.
- Suggestions — if there's a payment method, licence detail, or comparison you think is missing, let us know.
What we can't help with
Online Casino is an independent comparison site, not a casino operator, a payment processor, or a licensing body. That means there are some things outside our reach:
- We can't process or speed up a withdrawal — that's entirely between you and the casino you've signed up with. Your first stop for a payment issue should always be that operator's own support team.
- We can't access, close, or self-exclude your account at any casino. That has to be done directly through the operator, or via the relevant self-exclusion scheme.
- We don't handle complaints against operators in a formal dispute-resolution capacity. If you're struggling to resolve something directly with a casino, its licensing regulator is usually the correct next step, and its terms and conditions will list which one applies.
- We can't offer personal financial or legal advice. If gambling is starting to feel like a problem, our responsible gambling page has resources worth reading.
Before you write in about a specific casino
A lot of the questions we get are already answered in our existing content. Before contacting us, it's worth checking:
- The casino's own terms page for wagering requirements, minimum deposits, or withdrawal limits tied to a bonus.
- Our terms and conditions page, which explains how the information on this site is meant to be used.
- Our about us page, which sets out who we are and how we approach ranking and reviewing operators.
If your question is still unanswered after that, email us and we'll do our best to point you in the right direction.
A note on accuracy
Bonus terms, payout speeds, and licensing details at Canadian online casinos change more often than people expect. We rely partly on reader feedback to catch when something on the site has fallen out of date, so if you notice a discrepancy between what's listed here and what an operator actually offers, telling us genuinely helps keep things accurate for the next visitor.